The MediaHub Store Pty Ltd (“Media Hub”)

Trading as Book Hub
Updated July 2019

1. Media Hub’s Privacy Policy

MediaHub Limited is committed to protecting your privacy. This privacy policy together with our terms and conditions explains:

  • The kinds of personal information we collect and hold;
  • How we collect and hold it;
  • The purposes for which we collect, hold, use and disclose it;
  • Your right to access and seek correction of it;
  • How you may complain about privacy matters; and
  • Our sharing of your personal information with third parties and cross border.

If you have any questions concerning your personal information, please contact us at

2. Personal Information

Personal information refers to all information about you as an identifiable individual, including your name, address, email address, telephone number; we do not request or require and ID number. All personal protection is covered by our adherence to the POPIA act.  We do not have access to any bank or card details.

3. Collection and processing of personal information

3.1. Media Hub limited only collects and processes personal information that is reasonably necessary for its business functions and activities which include but are not limited to the following instances:

  • making an online purchase
  • taking part in our promotions, competitions, and surveys (if applicable)

Media Hub may also collect personal information about you with your approval that allows us to learn more about your likely reading preferences and interests.

When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, Media Hub may collect information about you using technology which is not apparent to you, for example “cookies.

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and to improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This information can be used to enhance the content of our website and make your use of it easier. We do not monitor which pages you looked at while visiting our website. You can disable our use of cookies by configuring your browser accordingly.

3.2. In order to register for certain services or to enter competitions or promotions offered through our website from time to time Media Hub may also collect relevant personal information. Media Hub will use such information to provide the services to you. Media Hub may also use such information for its own internal purposes including –

  • 3.2.1. establishing and verifying your identity;
  • 3.2.2. maintaining and updating our customer databases; and
  • 3.2.3. marketing, product research and development purposes.

4.   Storage of personal information

4.1. Media Hub uses all reasonable endeavours to put in place and maintain electronic procedures and systems to ensure accuracy and to eliminate risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information with reference to accepted technological standards.

4.2. The web site uses an industry standard SSL (Secure Sockets Layer) encryption protocol to encrypt transmission of sensitive information between your browser and our web server. SSL security is among the best approaches available today for secure commerce transactions. Our security encrypts all of your personal information so that it cannot be read as the information travels over the Internet.

5.   Personal information shared

5.1 Media Hub will not sell, rent or otherwise disclose your personal information to any third party without your consent, provided that by using our website and/or subscribing for any of our services, you provide your express and informed consent for Media Hub to disclose your personal information to third parties as follows –

5.1.1 to third party companies employed by Media Hub to provide services for us, including for example, website hosting and development. These companies require access to your personal information to perform their functions and not for any other purposes.

5.1.2 to transfer Media Hub’s customer database/s, including personal information contained therein, to any third party who acquires all or substantially all of the assets or shares in our company or our website service whether by sale, merger, acquisition or otherwise;

5.1.3 To governmental agencies, exchanges and other regulatory or self-regulatory organisations if Media Hub is required to do so by law or if we believe that such action is necessary to – Comply with the law or with any legal process; Protect and defend our rights and property or that of our customers and companies in our group; Prevent fraud or abuse, misuse or unauthorised use of our website; and/or Protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, MediaHub will disclose such information to the appropriate regulatory bodies and commercial entities).

5.2 Media Hub reserves the right to share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on our website or business associates and partners. This does not involve disclosing any personal information which can identify any individual consumer in any way.

6.   Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third party websites or the manner in which they use cookies and advise you to read the privacy statements of each website you visit which collects personal information.

7.   Accuracy of Information

It is important that the information we have about you is accurate and up to date. If your personally identifiable information changes you may correct or update it online. We cannot be liable for any information that is inaccurate and/or obsolete.

8.   Communicating with us

It is very important that the information that Media Hub has about you is accurate and current. If you would like to receive a copy of the information we hold about you (subject to our right to charge you a fee to cover our expenses in this regard), to correct or update your information, or to ask any questions about this privacy policy, please contact us.

9.   Access to your personal information?

Media Hub will provide you with access to any of your personal information it hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at

Before Media Hub provides you with access to your personal information proof of identity will be requires. Media Hub may in addition, charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

10. Communicating with you / Opting Out

If you are an existing customer, we provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by:

  • following the instructions included in each newsletter or communication
  • updating your registered profile preferences

11. Changes to this Privacy Policy

We reserve the right to modify this policy at any time, so please review it frequently. If we decide to change our privacy & security policy, we will post changes to this page. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. The amended privacy & security policy will supersede and replace any previous policies with effect from the date on which it is posted on our website.